Contact Us

Questions about a pair of sneakers before you order? Need help choosing a size or checking how a model feels underfoot? The SoleFamily support team is here to help by WhatsApp or through the contact form on this page.

How to reach us

• WhatsApp: the fastest way to reach us for quick questions about fit, cushioning or an existing order.
• Contact form: send a longer message with as much detail as you like, and we will reply as soon as we can.

Tell us what you are looking for and how you plan to wear the shoes. A long day on your feet needs more cushioning and support than a short walk, and a detailed message helps us point you to the right pair. If you are unsure about sizing, include the size you usually wear.

Shipping and delivery

• Shipping takes 7-15 business days.
• Orders ship with a tracking number, so you can follow your pair on its way.
• Shipping is free on orders over $50.

Once your order is on its way, the tracking number lets you see where it is. If a delivery question comes up, message us on WhatsApp or use the contact form and we will look into it.

Returns

If a pair does not feel right underfoot, you can return it within 30 days of delivery. Contact us first so we can guide you through the process and tell you what to include with the return.

Checkout

Checkout is secure, so your details stay protected when you place an order. If you have a question before paying, ask us first; we would rather help you choose well than have you guess.

Before you write

• Include your order number if your message is about an existing order.
• Mention the sneaker model and size you are asking about.
• Describe how the shoes will be worn, so we can talk about cushioning and support.

We read every message and reply by WhatsApp or the contact form. For the quickest answer, WhatsApp is the way to go.