Shipping

Good cushioning matters most when the day runs long, and the pair you order should reach you without extra hassle. Here is how shipping works at SoleFamily.

Delivery times

Orders ship within 7-15 business days. Every order leaves with a tracking number, so you can follow the parcel on its way to you.

Shipping cost

• Free shipping on orders over $50.
• Orders below that amount are charged at checkout.

Tracking your order

Your tracking number is sent once your order ships. Keep it handy and check the status whenever you like.

Returns

If a pair does not feel right under foot, you can return it within 30 days of delivery. Start the return through the contact form or WhatsApp, and our support team will guide you through the steps.

Checkout and support

Checkout is secure, so your details stay protected. If you have questions about sizing, cushioning or an order on its way, reach us by WhatsApp or the contact form. We reply as quickly as we can.

A note on fit and comfort

Cushioning and support only help when the fit is right. Before you order, check the size chart and think about how you like a shoe to feel: some prefer a softer, roomier ride, others a closer fit with firmer support. If you are between sizes or unsure how a model runs, ask us before checkout and we will help you choose.

What to expect when the box arrives

Open the box, try the pair on with the socks you normally wear, and walk around indoors for a few minutes. Pay attention to the heel, the arch and how the midsole feels underfoot. If something is off, you have 30 days from delivery to arrange a return. Keep the shoes in the condition they arrived in and the packaging intact.

Questions before you order

Message us on WhatsApp or use the contact form. We can talk through sizing, cushioning and delivery times for your area, and help you pick a pair that feels right from the first long day.