Privacy Policy

Privacy Policy

SoleFamily collects only the information needed to process your sneaker order and get your shoes to you. This page explains what we collect, why we collect it, and how you can reach us with questions.

Information we collect

• Order details: name, delivery address, email address and the sneakers you select, so we can pack and ship your order correctly.
• Payment data: processed through secure checkout. Payment details are handled by our payment provider and are not stored by us.
• Support messages: anything you send us by WhatsApp or the contact form, kept so we can answer your question and follow up on your order.
• Basic technical data: standard information your browser shares, used to keep the site working and to understand which pages shoppers use.

How we use your information

We use your details to confirm orders, take payment through secure checkout, and ship your sneakers with a tracking number. Shipping takes 7-15 business days, and we share your delivery address with the carrier so your order can reach you. We also use your contact details to reply to support questions and to send order updates such as tracking information.

We do not sell your personal information. We share it only with the services that help us run the store: payment processing, delivery, and the tools behind our site and support channels.

Cookies

Cookies help the site remember your cart and keep your session secure during checkout. You can clear or block cookies in your browser settings, though some parts of checkout may not work as expected if you do.

Your choices

You can ask us to access, correct or delete the personal information we hold about you. Send your request by WhatsApp or through the contact form, and we will respond. If you would like to return a pair, returns are accepted within 30 days of delivery.

Data security

Orders are placed through secure checkout, and we take reasonable steps to protect the information you share with us. No system is completely secure, so please keep your account details private.

Changes to this policy

We may update this policy as the store changes. The latest version will always appear on this page.

Contact us

Questions about your privacy or an order? Reach us by WhatsApp or the contact form. Free shipping applies to orders over $50.